How to Make a Complaint

Last updated: October 2026

Everyone who contacts Ontarioscotland Concrete should be treated fairly. If something went wrong, tell us. This page shows how to raise a complaint and what happens after. It is a general template and not legal advice.

Topics You Can Bring to Us

You may contact us about:

• Your experience when calling or messaging Ontarioscotland Concrete
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If Your Issue Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, workmanship and customer service. If there is a problem with work at your home, first raise it with the provider directly. Keep a written record.

Then tell us too. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Please note that Ontarioscotland Concrete cannot settle contract disputes, return money paid to a provider or act for a provider.

Steps to File a Complaint

First, email contact@ontarioscotland.homes. Next, include these details:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you want

After You Send It

We will confirm by email that we got your complaint, usually within a few business days. Then we review what happened. That may include contacting the provider. Finally, we reply with what we found and any steps we plan to take.

If You Still Need Help

If our reply does not settle things, write back and ask us to look again. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. Your state contractor licensing board may help with licensed contractors.

Contact

Email: contact@ontarioscotland.homes